Lauve Maison

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At Lauve Maison, we stand behind the quality of our craftsmanship. If your order arrives damaged or defective, we are committed to resolving the issue promptly and professionally.

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🔍 Eligibility for Returns

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We accept return requests only for items that are defective or damaged upon delivery. To be eligible, you must notify us within 7 days of receiving your order.

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A product is considered defective if it:

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• Arrives with visible damage (e.g., cracks, chips, or structural flaws).

• Is functionally compromised due to craftsmanship or materials.

• Significantly deviates from the product description or selected finish.

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Please note: Minor variations in texture, tone, or finish are a natural characteristic of handcrafted and concrete-based items and do not qualify as defects.

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📸 How to Report a Defect

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To initiate a return for a defective product, please email lauvemaison@gmail.com with the following:

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• Order number

• Clear photos of the issue(s)

• A brief description of the defect

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Our team will assess your submission within 2–3 business days.

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🔁Resolution Options

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Once a defect is verified, we offer the following resolutions:

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• Store Credit equal to the full value of the defective item

• Replacement of the same product (if available)

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As all our pieces are made-to-order, approved claims are typically resolved through a replacement or store credit. We’re committed to making sure your experience with Lauve Maison is exceptional.

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Disclaimer: All Lauve Maison products are handcrafted and made-to-order. As such, natural variations in finish, texture, and tone may occur and are not considered defects. We reserve the right to determine whether a product is eligible for replacement or store credit. Lauve Maison is not responsible for damage caused by improper handling, misuse, or unauthorized modifications after delivery.

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📦 Return Shipping

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If a return is required, Lauve Maison will cover the return shipping cost for verified defective items. All returns must be authorized by our team prior to shipping.

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⚠️ Custom & Made-to-Order Products

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As all Lauve Maison pieces are made-to-order, we do not accept general returns or exchanges outside of verified defects or shipping damage.